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cliente";}}s:5:"steps";a:5:{i:0;a:8:{s:8:"STEP_UID";s:32:"374162500523b05730811d3043731760";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:7:"TAS_UID";s:32:"128352004523b04117f41a9017440124";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"240422456523b050ddad286007525218";s:14:"STEP_CONDITION";s:0:"";s:13:"STEP_POSITION";i:1;s:9:"STEP_MODE";s:4:"EDIT";}i:1;a:8:{s:8:"STEP_UID";s:32:"645587317523b03d528e221048664192";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:7:"TAS_UID";s:32:"107357415523a123d43f5a8016219458";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"899473065523ae9c93efaf8074343468";s:14:"STEP_CONDITION";s:0:"";s:13:"STEP_POSITION";i:2;s:9:"STEP_MODE";s:4:"EDIT";}i:2;a:8:{s:8:"STEP_UID";s:32:"722162076523b03cfbcaf75092857303";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:7:"TAS_UID";s:32:"107357415523a123d43f5a8016219458";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"248005189523af8e3319ab8088592435";s:14:"STEP_CONDITION";s:0:"";s:13:"STEP_POSITION";i:3;s:9:"STEP_MODE";s:4:"EDIT";}i:3;a:8:{s:8:"STEP_UID";s:32:"741688796523ae97cd1e178049938644";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:7:"TAS_UID";s:32:"107357415523a123d43f5a8016219458";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"644883754523a119619d7f4032510220";s:14:"STEP_CONDITION";s:0:"";s:13:"STEP_POSITION";i:1;s:9:"STEP_MODE";s:4:"EDIT";}i:4;a:8:{s:8:"STEP_UID";s:32:"974504202523b64b5393b20080790602";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:7:"TAS_UID";s:32:"543333517523b042e3f78a3038243390";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"644883754523a119619d7f4032510220";s:14:"STEP_CONDITION";s:0:"";s:13:"STEP_POSITION";i:1;s:9:"STEP_MODE";s:4:"EDIT";}}s:8:"triggers";a:1:{i:0;a:7:{s:7:"TRI_UID";s:32:"726842845523b517415e446083286581";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:8:"TRI_TYPE";s:6:"SCRIPT";s:10:"TRI_WEBBOT";s:425:"
/***************************************************
 *
 * Generated by ProcessMaker Trigger Wizard
 * Library: ProcessMaker Functions
 * Method: PMF Add case note
 * Date: 2013-09-19 16:59:15
 *
 * ProcessMaker 2013
 *
 ****************************************************/

@@RETORNO_EXECUTADO_T1 = PMFAddCaseNote (@@APPLICATION,@@PROCESS,@@TASK,@@USER_LOGGED,"Veja bem que colocamos esta nota ;) ".@@nome ."-, @@Fone",1);";s:9:"TRI_PARAM";s:1669:"a:2:{s:4:"hash";s:32:"a7b570204e253c6de0789892ca80fdb6";s:6:"params";a:25:{s:25:"__notValidateThisFields__";s:0:"";s:22:"DynaformRequiredFields";s:2:"[]";s:9:"TRI_TITLE";s:31:"Salva Dados do Processo em NOTA";s:7:"TRI_UID";s:32:"726842845523b517415e446083286581";s:15:"TRI_DESCRIPTION";s:0:"";s:7:"caseUid";s:13:"@@APPLICATION";s:15:"INSERT_VARIABLE";s:2:"@@";s:10:"processUid";s:9:"@@PROCESS";s:7:"taskUid";s:6:"@@TASK";s:7:"userUid";s:13:"@@USER_LOGGED";s:4:"note";s:58:""Veja bem que colocamos esta nota ;) ".@@nome ."-, @@Fone"";s:8:"sendMail";s:1:"1";s:10:"TRI_ANSWER";s:22:"@@RETORNO_EXECUTADO_T1";s:15:"FIELDS_REQUIRED";s:50:"TRI_ANSWER,caseUid,processUid,taskUid,userUid,note";s:14:"PMFUNTION_NAME";s:14:"PMFAddCaseNote";s:13:"LIBRARY_CLASS";s:21:"class.pmFunctions.php";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:16:"ALLFUNCTION_TYPE";s:60:"string(32) ,string(32) ,string(32) ,string(32) ,string ,int ";s:11:"ALLFUNCTION";s:66:" $caseUid , $processUid , $taskUid , $userUid , $note , $sendMail ";s:14:"PAGED_TABLE_ID";s:15:"[object Object]";s:12:"LIBRARY_NAME";s:22:"ProcessMaker Functions";s:15:"PMFUNTION_LABEL";s:17:"PMF Add case note";s:5:"savek";s:6:"Salvar";s:6:"cancel";s:9:"Cancelado";s:10:"TRI_WEBBOT";s:425:"
/***************************************************
 *
 * Generated by ProcessMaker Trigger Wizard
 * Library: ProcessMaker Functions
 * Method: PMF Add case note
 * Date: 2013-09-19 16:59:15
 *
 * ProcessMaker 2013
 *
 ****************************************************/

@@RETORNO_EXECUTADO_T1 = PMFAddCaseNote (@@APPLICATION,@@PROCESS,@@TASK,@@USER_LOGGED,"Veja bem que colocamos esta nota ;) ".@@nome ."-, @@Fone",1);";}}";s:9:"TRI_TITLE";s:31:"Salva Dados do Processo em NOTA";s:15:"TRI_DESCRIPTION";s:0:"";}}s:9:"taskusers";a:0:{}s:8:"groupwfs";a:0:{}s:12:"steptriggers";a:1:{i:0;a:6:{s:8:"STEP_UID";s:32:"722162076523b03cfbcaf75092857303";s:7:"TAS_UID";s:32:"107357415523a123d43f5a8016219458";s:7:"TRI_UID";s:32:"726842845523b517415e446083286581";s:7:"ST_TYPE";s:5:"AFTER";s:12:"ST_CONDITION";s:0:"";s:11:"ST_POSITION";s:1:"1";}}s:13:"dbconnections";a:0:{}s:12:"reportTables";a:0:{}s:16:"reportTablesVars";a:0:{}s:14:"stepSupervisor";a:4:{i:0;a:5:{s:8:"STEP_UID";s:32:"112497316523b3690bd72c3067057827";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"240422456523b050ddad286007525218";s:13:"STEP_POSITION";s:1:"1";}i:1;a:5:{s:8:"STEP_UID";s:32:"223377716523b3695afa147051859383";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"644883754523a119619d7f4032510220";s:13:"STEP_POSITION";s:1:"3";}i:2;a:5:{s:8:"STEP_UID";s:32:"405257195523b3693d0e044075852705";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"248005189523af8e3319ab8088592435";s:13:"STEP_POSITION";s:1:"2";}i:3;a:5:{s:8:"STEP_UID";s:32:"852672304523b36975fc8d9037568359";s:7:"PRO_UID";s:32:"235823538523a116c97c3a2091699775";s:13:"STEP_TYPE_OBJ";s:8:"DYNAFORM";s:12:"STEP_UID_OBJ";s:32:"899473065523ae9c93efaf8074343468";s:13:"STEP_POSITION";s:1:"4";}}s:17:"objectPermissions";a:0:{}s:10:"subProcess";a:0:{}s:11:"caseTracker";a:0:{}s:17:"caseTrackerObject";a:0:{}s:5:"stage";a:0:{}s:14:"fieldCondition";a:0:{}s:5:"event";a:0:{}s:13:"caseScheduler";a:0:{}s:15:"processCategory";N;}000000032240422456523b050ddad286007525218000000601<?xml version="1.0" encoding="UTF-8"?>
<dynaForm type="xmlform" name="235823538523a116c97c3a2091699775/240422456523b050ddad286007525218" width="500" enabletemplate="0" mode="" nextstepsave="prompt">
  <consideracoes type="textarea" required="1" rows="6" cols="60" mode="edit">
    <pt-BR>Considerações</pt-BR>
  </consideracoes>
  <suporte_concluido type="radiogroup" mode="edit">
    <pt-BR>Suporte Concluído ?
      <option name="SIM">SIM</option>
      <option name="NAO">NÃO</option></pt-BR>
  </suporte_concluido>
  <salvar type="submit">
    <pt-BR>FINALIZAR</pt-BR>
  </salvar>
</dynaForm>
000000032248005189523af8e3319ab8088592435000000925<?xml version="1.0" encoding="UTF-8"?>
<dynaForm name="235823538523a116c97c3a2091699775/248005189523af8e3319ab8088592435" enabletemplate="0" type="xmlform" width="600" mode="" nextstepsave="prompt" printdynaform="" adjustgridswidth="">
  <sup_voip_arquivamento_titulo type="title" enablehtml="1">
    <en>Arquivamento de Suporte VOIP</en>
  </sup_voip_arquivamento_titulo>
  <sup_voip_arquivamento_conclusao type="textarea" required="1" rows="8" cols="60" mode="edit">
    <en>Conclusão do Caso</en>
  </sup_voip_arquivamento_conclusao>
  <problema_solucionado_pelo_atendente type="radiogroup" required="1" defaultvalue="NAO" mode="edit">
    <pt-BR>Problema Solucionado ?
      <option name="SIM">SIM</option>
      <option name="NAO">NÃO</option></pt-BR>
  </problema_solucionado_pelo_atendente>
  <sup_voip_arquivamento_enviar type="submit">
    <en>Finalizar Processo</en>
  </sup_voip_arquivamento_enviar>
</dynaForm>
000000032644883754523a119619d7f4032510220000000669<?xml version="1.0" encoding="UTF-8"?>
<dynaForm name="235823538523a116c97c3a2091699775/644883754523a119619d7f4032510220" enabletemplate="0" type="xmlform" width="500" mode="" nextstepsave="save" printdynaform="1" adjustgridswidth="1">
  <titulo_checklist type="title" enablehtml="1">
    <en>Check List Inicial</en>
  </titulo_checklist>
  <nome type="text" maxlength="64" validate="Any" size="15" mode="edit">
    <en>Nome do Contato</en>
  </nome>
  <Fone type="text" maxlength="64" validate="Any" required="1" size="15" mode="edit">
    <en>Telefone de Retorno</en>
  </Fone>
  <checklist_salvar type="submit">
    <en>SALVAR</en>
  </checklist_salvar>
</dynaForm>
000000032717965931523b638a6a7838004083105000001789<?xml version="1.0" encoding="UTF-8"?>
<dynaForm type="xmlform" name="235823538523a116c97c3a2091699775/717965931523b638a6a7838004083105" width="500" enabletemplate="0" mode="" nextstepsave="prompt">
<PMT_ATENDIMENTOVOIP_CONNECTION type="pmconnection" pmtable="646141052523b240b6f0895060840730" keys="@#APPLICATION"></PMT_ATENDIMENTOVOIP_CONNECTION>
<CODIGODOCLIENTE type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="CODIGODOCLIENTE" required="0">
  <pt-BR>CODIGODOCLIENTE</pt-BR>
</CODIGODOCLIENTE>
<NOMEDOCONTATO type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="NOMEDOCONTATO" required="0">
  <pt-BR>NOMEDOCONTATO</pt-BR>
</NOMEDOCONTATO>
<TELEFONEDERETORNO1 type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="TELEFONEDERETORNO1" required="0">
  <pt-BR>TELEFONEDERETORNO1</pt-BR>
</TELEFONEDERETORNO1>
<TELEFONEDERETORNO2 type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="TELEFONEDERETORNO2" required="0">
  <pt-BR>TELEFONEDERETORNO2</pt-BR>
</TELEFONEDERETORNO2>
<PROBLEMA_APRESENTADO type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="PROBLEMA_APRESENTADO" required="0">
  <pt-BR>PROBLEMA_APRESENTADO</pt-BR>
</PROBLEMA_APRESENTADO>
<REINICIOU_EQUIPAMENTO type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="REINICIOU_EQUIPAMENTO" required="0">
  <pt-BR>REINICIOU_EQUIPAMENTO</pt-BR>
</REINICIOU_EQUIPAMENTO>
<SOLUCAO type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="SOLUCAO" required="0">
  <pt-BR>SOLUCAO</pt-BR>
</SOLUCAO>
<CODIGO_DO_CHAMADO type="text" pmconnection="PMT_ATENDIMENTOVOIP_CONNECTION" pmfield="CODIGO_DO_CHAMADO" required="0">
  <pt-BR>CODIGO_DO_CHAMADO</pt-BR>
</CODIGO_DO_CHAMADO>
<SUBMIT type="submit">
  <pt-BR>Submit</pt-BR>
</SUBMIT>
</dynaForm>000000032899473065523ae9c93efaf8074343468000001757<?xml version="1.0" encoding="UTF-8"?>
<dynaForm name="235823538523a116c97c3a2091699775/899473065523ae9c93efaf8074343468" enabletemplate="0" type="xmlform" width="600" mode="" nextstepsave="save" printdynaform="1" adjustgridswidth="1">
  <titulo type="title" enablehtml="1">
    <en>Primeiro Contato com o Cliente</en>
  </titulo>
  <problema type="text" maxlength="255" validate="Any" required="1" size="60" mode="edit">
    <en>Problema Apresentado</en>
  </problema>
  <detalhamentodoproblema type="textarea" rows="4" cols="60" mode="edit">
    <pt-BR>Detalhamento do Problema:</pt-BR>
  </detalhamentodoproblema>
  <reset_executado type="radiogroup" required="1" defaultvalue="NAO" hint="Pergunte ao cliente se ele já restartou o equipamento ?" mode="edit">
    <pt-BR>Cliente Resetou Equipamento ?      
      <option name="SIM">SIM</option>
      <option name="NAO">NÃO</option></pt-BR>
    <en>Cliente Resetou Equipamento ?
      <option name="SIM">SIM</option><option name="NAO">NÃO</option></en>
  </reset_executado>
  <ligacoescortando type="checkbox" value="On" falsevalue="Off" defaultvalue="Off" hint="Em casos como estes, o problema está relacionado à rede do cliente. &amp;lt;br&amp;gt; &amp;lt;li&amp;gt;Verificar CCQ,ACK,PING.&amp;lt;/li&amp;gt;&amp;lt;li&amp;gt;Verificar se cabos estão bem firmes.&amp;lt;/li&amp;gt;" labelonright="1" enablehtml="1">
    <pt-BR>Ligações Cortando/Picotando ?</pt-BR>
  </ligacoescortando>
  <ligacaocai type="checkbox" value="On" falsevalue="Off" defaultvalue="Off" hint="Provável problema na REDE. Verificar pontos relacionados à rede." labelonright="1" enablehtml="1">
    <pt-BR>Ligações Caindo ?</pt-BR>
  </ligacaocai>
  <salvar type="submit">
    <en>Salvar</en>
  </salvar>
</dynaForm>
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<html>
<head>
</head>
<body>
<form id="{$form_id}" class="formDefault" style="margin:0px;" action="{$form_action}" method="post" name="{$form_name}" enctype="multipart/form-data" onsubmit="return validateForm('{$form_objectRequiredFields}');">
<div class="borderForm" style="width:{$form_width}; padding-left:0; padding-right:0; border-width:{$form_border};">
<div class="boxTop">
<div class="a">&nbsp;</div>
<div class="b">&nbsp;</div>
<div class="c">&nbsp;</div>
</div>
<div class="content" style="height:{$form_height};">
<table class="mceItemTable" style="width: 99%;">
<tbody>
<tr>
<td valign="top"><input id="__notValidateThisFields__" class="notValidateThisFields" type="hidden" name="__notValidateThisFields__" value="{$form_objectRequiredFields}" /> <input id="DynaformRequiredFields" type="hidden" name="DynaformRequiredFields" value="{$form_objectRequiredFields}" /> <input id="__DynaformName__" type="hidden" name="__DynaformName__" value="{$form_name}" />
<table class="mceItemTable" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td class="withoutLabel" style="height:auto;" colspan="2">{$form.__DYNAFORM_OPTIONS}</td>
</tr>
<tr>
<td class="FormLabel" width="{$form_labelWidth}"><font color="red">* </font>{$problema}</td>
<td class="FormFieldContent" width="{$form_fieldContentWidth}">{$form.problema}</td>
</tr>
<tr>
<td class="FormLabel" width="{$form_labelWidth}"><font color="red">* </font>{$reset_executado}</td>
<td class="FormFieldContent" width="{$form_fieldContentWidth}">{$form.reset_executado}</td>
</tr>
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<div class="FormRequiredTextMessage"><font color="red">* </font>Required Field</div>
</div>
<div class="boxBottom">
<div class="a">&nbsp;</div>
<div class="b">&nbsp;</div>
<div class="c">&nbsp;</div>
</div>
</div>
<br />{$salvar}{$form.salvar}<br />{$titulo}{$form.titulo}<br />{$detalhamentodoproblema}{$form.detalhamentodoproblema}<br />{$ligacoescortando}{$form.ligacoescortando}<br />{$ligacaocai}{$form.ligacaocai}</form>
MAILTEMPL000000018alert_message.html000000682
<table style=\"background-color: white; font-family: Arial,Helvetica,sans-serif; color: black; font-size: 11px; text-align: left;\" cellpadding='10' cellspacing='0' width='100%'>
<tbody>	
		<tr><td style='font-size: 14px;'><b>ALERT MESSAGE</b></td></tr>
		<tr><td style='vertical-align:middel;'>
				<hr>
				<br />
						The Case <b>@#APP_NUMBER</b>, currently in the task <b>@#TAS_TITLE</b>, expired on <b>@#DEL_TASK_DUE_DATE</b>.						
				<br />		
				<br />
				<hr><b>This Business Process is powered by ProcessMaker.<b><br />
						<a href='http://www.processmaker.com' style='color:#c40000;'>www.processmaker.com</a>
				<br />
		</td></tr>
</tbody>
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<pre>Um novo chamado foi aberto e necessita da sua aten&ccedil;&atilde;o, por favor verifique as informa&ccedil;&otilde;es abaixo:
   &lt;b&gt;Caso:&lt;/b&gt;      <span id="selectedVariableLabel">@@problema</span> &lt;br&gt;
   &lt;b&gt;Descri&ccedil;&atilde;o:&lt;/b&gt; &lt;br&gt;<br /><span>@@detalhamentodoproblema<br /></span></pre>
<pre>   &lt;b&gt;Processos executados:&lt;/b&gt; &lt;br&gt;<br /><span id="selectedVariableLabel">Equipamento Reiniciado: <span id="selectedVariableLabel">@@reset_executado</span>&lt;br&gt;<br />Liga&ccedil;&otilde;es Cortando: <span id="selectedVariableLabel">@@ligacoescortando</span><br />Liga&ccedil;&otilde;es Caindo: <span id="selectedVariableLabel">@@ligacaocai</span><br /></span></pre>
<pre><span id="selectedVariableLabel"><br /></span> &lt;br&gt;&lt;br&gt;&lt;br&gt; Voc&ecirc; precisa revisar as informa&ccedil;&otilde;es, verifique o link abaixo: http://processos.mkanet.com.br/sys@#SYS_SYS/@#SYS_LANG/@#SYS_SKIN/cases/cases_Open?APP_UID=@#APPLICATION&amp;DEL_INDEX=@#INDEX Do not forget that you will need to be signed in the proccessmaker in order to access it. &lt;br&gt;&lt;br&gt; Regards, &lt;br&gt; @#reqSupervisor</pre>
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            <strong>UNASSIGNED CASE</strong>
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            The case <strong>#@#APP_NUMBER</strong> is available on the unassigned list.
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            Note: If you want to claim the case and it is not available on the list, it might be already taken.
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            This Business Process is powered by ProcessMaker.
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